Yesterday, I talked about a few of my favorite things at my job. Today, I'm going to talk about the not-so-favorite things. Actually, the most hated and dreaded part of the job: dealing with angry customers.
Sometimes, there are people who come in who are just angry for no reason, and they like to take it out on people like me who work in a customer service oriented field. Every now and then, the customers are angry for a justifiable reason, and a few of them are nice enough to recognize that even though they're angry, they shouldn't be yelling at us about it. And often times, I'm able to diffuse the situation or offer an alternative that the customer will accept. But there are also the customers who are so angry they won't see reason or logic, and nothing we do or say will placate them.
I had a customer like that today. I'm not going to give any specific details, but she was so angry at what I did - which, I'd like to add, was perfectly legit - that nothing I did or say was good enough. In fact, I don't even think she was listening to any of my solutions or suggestions; she just wanted me to do what she wanted. Worse part was she yelled at me in front of her kids, so her kids also thought I was the bad guy, even though she was freaking out for no good reason. It was not a good situation, and it ended with her demanding my name and informing me that she's going to file an official complaint against me.
Luckily, people like that are the minority, and most of the time, staff can see the humor in the situation afterwards and know that the staff member didn't do anything out of line. Unfortunately, when you're being screamed at an irrational customer, it's hard to find anything funny about it in that moment.
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